MAN Advocates for Balanced Regulatory Policies To Protect Manufacturers, Uphold Consumers’ Rights

The Manufacturers Association of Nigeria (MAN), umbrella body and voice of Manufacturers in Nigeria has called on regulators and the buying public to create an atmosphere that promotes objectivity and fairness, whilst safeguarding the interest of the consumer and protecting the business and integrity of the manufacturer.

Segun Ajayi-Kadir, mni, Director General of the Association, harped on the need for intentional steps to protect manufacturers from the adverse effects of social media trial and defamation and ensuring fairness for all stakeholders.

Ajayi-Kadir made this assertion while addressing the Impact of Social Media Defamation, adding that this could significantly affect their businesses and even threaten their existence.

DG MAN stressed the need for measures that recognize the challenges faced by manufacturers in Nigeria and encourage consumer patronage and empathy.

He opined that the manufacturers should be protected from the adverse effects of unverified negative claims about locally manufactured products.

 While acknowledging and encouraging consumers’ right to voice legitimate complaints through appropriate channels, he highlighted the significance of holding consumers accountable for spreading false information about local products and attempting to vilify local manufacturers in the public opinion place.

Ajayi-Kadir made reference to a recent experience involving a member company, Erisco Foods, and an incident with a dissatisfied customer, noting that the Association highlighted the need for equal protection of manufacturers and consumers’ rights.

According to DG MAN, the case underscored the importance of diligent investigation as carried out by the Lagos State Consumer Protection Agency and the Standards Organization Of Nigeria (SON) which exonerated the manufacturer of the said product.

The two agencies, he said, should actually be commended for unravelling the truth of the case.

MAN, while highlighting the challenging business environment in Nigeria, also underscored the critical role of consumer patronage in maintaining the viability of local manufacturing businesses.

The association lamented the negative impact of unverified statements on businesses, even when product validation confirms their quality, and urged government agencies to take deliberate steps to protect manufacturers while protecting the right of the consumer.

DG MAN also emphasized the need to support Nigerian manufacturers and elevate the perception of locally made products and called for a shift in consumer behavior towards patronizing domestic goods and showcasing their quality to the global market.

The association, he further said underscored the importance of mutual accountability between manufacturers and consumers to foster economic growth in Nigeria.

 Ajayi-Kadir added that MAN advocacy underscores the importance of balanced regulatory policies that protect manufacturers while upholding consumer rights, ultimately aiming to foster a conducive environment for sustainable business growth in Nigeria and the wellbeing of its people.

“As a responsible association, MAN is committed to ensuring that the case is resolved amicably,” DG MAN said.