Zenith Bank completes IT upgrade, pledges improved service
Zenith Bank Plc has assured its customers of an enhanced banking experience following the successful completion of a comprehensive upgrade to its Information Technology (IT) infrastructure.
In a statement issued to the media, the Group Managing Director/Chief Executive Officer of Zenith Bank, Dr. Adaora Umeoji, expressed sincere gratitude to the bank’s customers for their patience during the recent transition to a more robust and efficient operating system.
“We embarked on this significant upgrade to better position Zenith Bank for improved service delivery and to ensure that all our valued customers receive exceptional banking experiences at every touchpoint,” Dame Adaora shared. “With one of the most advanced technology infrastructures in the Nigerian banking sector, we are now more equipped than ever to deliver the best possible service to our customers.”
Zenith Bank’s leadership in the Nigerian financial services industry is well-established, with a reputation for offering superior service, providing unique customer experiences, and maintaining strong financial performance. The bank continues to lead the way in digital innovation, with a track record of pioneering new products, services, and alternative banking channels that prioritize convenience, speed, and security.
The bank’s excellence has been consistently recognised through numerous awards.
Zenith was named the Number One Bank in Nigeria by Tier-1 Capital for the 15th consecutive year in the 2024 Top 1000 World Banks Ranking published by The Banker Magazine. It has also been awarded the title of Bank of the Year (Nigeria) in The Banker’s Bank of the Year Awards for both 2020 and 2022, and most recently as the Most Sustainable Bank in Nigeria for 2023 and 2024 in the International Banker Banking Awards.
Zenith Bank’s exceptional performance has earned it accolades such as Best Bank in Nigeria (2020-2024) in the Global Finance World’s Best Banks Awards, and Best Commercial Bank in Nigeria (2021-2024) in the World Finance Banking Awards. The bank has also been recognized for its outstanding corporate governance, securing the Best Corporate Governance Bank, Nigeria, for three consecutive years (2022-2024) by the World Finance Corporate Governance Awards and ‘Best in Corporate Governance, Financial Services, Africa’ for four years running (2020-2023) by Ethical Boardroom.
Further recognitions include being named the Most Valuable Banking Brand in Nigeria by The Banker Magazine for 2020 and 2021, Bank of the Year for 2023 and 2024, and Retail Bank of the Year (2020-2022, 2024) at the BusinessDay Banks and Other Financial Institutions (BAFI) Awards. Zenith Bank was also honored with awards such as Best Commercial Bank, Nigeria, and Best Innovation in Retail Banking, Nigeria, in the International Banker 2022 Banking Awards, Bank of the Decade (People’s Choice) at the ThisDay Awards 2020, and Bank of the Year 2021 by Champion Newspaper.
