Banks Refunded over N95Bn to Customers in 2021- CBN

Central Bank of Nigeria (CBN) has said that cumulative refund by banks to customers as at December ending 2021 stood at N95.2 billion.

This is contained in data released by the Apex bank at the opening ceremony of the bank’s 2022 fair held in Jalingo, Taraba State.

The apex bank while urging the public to always lodge complaints with banks over service-related issues, said cumulative complaints from customers as of December 2021 was 27,080, adding that 25,483 complaints were successfully resolved.

Mr. Idris Dagona, branch controller of CBN in Jalingo, said the Fair was aimed at having an enlightened public and receiving feedback that would enrich future policy reviews and developments.

Dagona said “The sensitization will also highlight the position of the Bank as a dynamic organisation with a view to promoting confidence in the economy, improve the standard of living for all Nigerians, thereby making CBN a proactive regulator.”

The two-day fair in Jalingo, aimed at sensitising the public on all the apex bank’s initiatives to deepen public understanding of the initiatives of the bank.

The sensitization programme focused on the bank’s initiatives such as payment systems, consumer protection, financial inclusion, clean Naira Policy, Micro-Small, and Medium Enterprises finance interventions, and e-naira among others.