Bi-Courtney Engages Airline Partners to Enhance Passenger Experience, Others

The management of Bi-Courtney Aviation Services Limited (BASL), operators of Murtala Muhammed Airport Terminal Two (MMA2), said it has commenced a series of strategic engagement sessions with airline partners as part of ongoing efforts to enhance passenger experience and align operational plans ahead of anticipated traffic growth.

According to the company, the engagement series formally began last week with visits by the BASL management team to the corporate offices of United Nigeria Airlines, Aero Contractors, and ValueJet Airlines, where extensive discussions were held at executive level with the Managing Directors and Chief Executive Officers of the respective airlines on operational performance during the December peak travel period and the implications for future growth.

The sessions provided opportunities for open dialogue with each airline as United Nigeria Airlines highlighted its fleet expansion plans for 2026 and harped on the importance of ensuring that terminal capacity, operational coordination, and infrastructure upgrades keep pace with airline growth.

Aero Contractors and ValueJet Airlines resonated similar concerns, underscoring the need for effective crowd management and streamlined passenger processes to maintain seamless operations as traffic volumes increase.

Responding, BASL management, led by Acting. COO/Head of Aeronautical and Cargo Services, Remi Jibodu, disclosed that passenger demand patterns have evolved significantly over nearly two decades of terminal operations while outlining a series of immediate and medium-term measures designed to stabilize operations and boost overall passenger experience.