Eko Disco Assures Electricity Consumers at Itire, Others, Improved Service Delivery

The electricity consumers at Itire, Lawanson, Idi-Araba, and Mushin have called on the Eko Electricity Distribution Company, (EKEDC), to improve its service delivery.

The residents of these communities made the call to the DisCo during an engagement forum held on Wednesday, June 15, 2022, at the Great Ville Hotels in Surulere, Lagos.

The spokesperson of the DisCo, Godwin Idemudia, said that “the purpose of the town hall meetings is part of our continuous engagement with our customers to let us know how we can serve them better by listening to their challenges. The Management is keen on establishing a closer relationship with customers across our network, hence the engagement forums. This is the third engagement forum since Dr. Tinuade Sanda assumed the role as

MD/CEO of EKEDC following the ones we held for customers in Ijora and Ojo districts.” , The MD/CEO of Eko DisCo, Tinuade Sanda who was represented by the Chief Finance Officer, Joseph Esenwa assured the customers that the company will do better in meeting their expectations.

Sanda said, “it is obvious that the electricity industry is going through numerous challenges that are even beyond the capacity of the DisCos, which are causing setbacks to power supply. As the face of the power industry to the consumers, it is essential for us to actively engage our customers on platforms such as this to identify their problems and provide solutions”.

The customers commended the EKEDC for taking such a measure but lamented the impact of the challenges they face such as the drop in electricity supply, overloaded distribution transformers, estimated billings, and challenges in getting prepaid meters.

The Chairman of Customer Consultative Forum in Mushin, Afeez Lawal appealed to the DisCo to provide more prepaid meters, adding that it is the solution to the menace of estimated billing to customers.

On his part, Lawal Musa representing Idi-Araba Community urged the Eko DisCo to replace the deteriorated poles and wires that are preventing adequate power supply and causing safety hazards.

Sanda through the CFO, while fielding questions and complaints, explained to the customers that inadequate gas supply, low power generation, system collapse, and vandalism have contributed to the drop in power supply, stressing that they are not peculiar to only EKEDC.

She revealed that the company is presently working with the other industry stakeholders to ensure these challenges are reduced to the barest minimum.

The MD of the company  said “We are upgrading our distribution infrastructure across our network with a loan from the Central Bank of Nigeria, CBN. The network improvement projects may not be going as quickly as you had anticipated but I can assure you that we will get to your areas.”

Consequently, Sanda charged the customers to embrace the Meter Asset Provider, (MAP), scheme provided by the Government in closing the metering gap before the commencement of Phase 1 of the National Mass Metering Programme, NMMP.

She declared that the mobile metering exercise by Eko DisCo is to ensure customers get metered within 72 hours of payment confirmation.