FAAN to Crack Down on Touting, Harassment of Passengers at Airports
The Federal Airports Authority of Nigeria (FAAN) has set up a task force to crack down on touting and harassment of passengers at airports.
The Managing Director of FAAN, Mrs. Olubunmi Kuku, who spoke on this recently in her office said the Authority is aware that there have been cases of passengers at Nigerian airports being harassed and extorted by touts, creating a negative experience for travellers.
Kuku, also declared her intention to personally engage with all government agencies operating at the airports to ensure compliance with the anti-touting and anti-extortion measures.
She said at a recent media interaction with journalists, that it is establishing a dedicated task force to be headed by its director of Special Duties Henry Agbebire, and warned that there would be strict disciplinary action for misconduct.
She also said magistrate courts will be set up at international airports to prosecute offenders quickly, while dedicated phone lines and QR codes will allow passengers to report harassment or bad experiences.
She reiterated FAAN’s commitment to delivering exceptional service and ensuring a safe and secure environment for all passengers and airport users.
