Unflinching Commitment to Customer Service Translates to Financial Gains –GNI

The Managing Director/Chief Executive Officer, Great Nigeria Insurance Plc, Mrs. Cecilia Osipitan, has said that the underwriting firm recorded significant improvement in its operations and financial performance as a result of its unflinching commitment towards exceptional service delivery.

In a statement made available by the company’s Spokesperson and Corporate Communications and Brand Manager, Oyinkansola Sobande posited that the organization is on the trajectory of achieving and even surpassing its target for the financial year, adding that its focus on delighting its customers remains at the fore front of all its business activities and interventions. According to her, there is no compromise to exceptional service delivery in Great Nigeria Insurance Plc because the major focus of the company is to ensure that the esteemed customers get to enjoy top notch service at every touch point of the brand.

Mrs. Osipitan stated that despite the challenging business and economic environment that emerged from the slow pace of activities following the global lockdown occasioned by the coronavirus pandemic; the organization is optimistic of actualizing its enterprise goals.

She said,“ We remain committed to prudent growth of our business, responsible risk appetite, quality of our balance sheet and the overall wellbeing of our organisation; our commitment to uphold our vision and mission has made the company one of the country’s most relevant and responsive insurance companies in the country”.

She further mentioned that customer satisfaction remains the guiding strategy for business continuity; Great Nigeria Insurance Plc is poised to ensure the delivery of exceptional quality service to all its valued customers.

Whilst expressing optimism that the insurance industry and the broader economy will continue to recover and rebound from the negative  impact of the global pandemic in the last quarter of 2021 all the way into 2022, Mrs. Osipitan assured all stakeholders of the company’s pledge to maintain professionalism and continue to ensure strict compliance with the rules and regulations guiding its business operations.

Conclusively, she mentioned that the intention of the organization is to uphold its corporate ethos and to continually strive to make good its promise at all times.