ValueJet Airlines unveils AI platform to enhance passenger access to flight services
ValueJet Airlines has officially unveiled VIKI, an artificial intelligence–powered digital concierge designed to enhance passenger access to flight services, making it the first airline in Africa to deploy the technology at scale.
The launch forms part of ValueJet’s broader digital transformation strategy, building on the internal success of TOPS (Trusted Operations Policy Support), the airline’s AI assistant for staff. With VIKI, the carrier has extended its AI capabilities to the public, offering passengers smart, multilingual, and on-demand travel support.
According to a statement by the airline, VIKI is a multilingual, text- and voice-enabled AI assistant that also responds verbally to voice commands, improving accessibility for visually impaired users.
The statement added that through popular messaging platforms such as WhatsApp and Telegram, passengers can book and manage flights, modify reservations, check in online, receive real-time travel updates and access customer support services, allowing them to complete key travel tasks within minutes without visiting the airport or navigating conventional websites.
“At ValueJet, innovation must lead to real impact,” said Capt. Omololu Majekodunmi, Managing Director of ValueJet.
“VIKI is more than a digital tool, she’s a symbol of our ambition to build smarter, safer, and more seamless experiences for travellers across Africa. This is just the beginning.”
ValueJet is the first airline in Africa to deploy an AI concierge of this scale, addressing key challenges in the Nigerian aviation market, particularly speed, convenience, and accessibility.
The launch forms part of the airline’s broader digital transformation strategy aimed at delivering seamless and customer-centric travel experiences.
Mr. Temitope Ajijola, Head of Business Program and IT, stated, “From day one, our goal at ValueJet has been to make flight booking as seamless and intuitive as possible. With VIKI, we’ve taken that vision to a new level. This is a major leap in our digital transformation, enabling faster, smarter service while opening new opportunities for customer engagement across digital platforms. We’re proud to be leading this innovation in African aviation.”
“Interacting with VIKI feels like chatting with a trusted friend,” Ajijola added. “You simply type something like, ‘Viki, I need a direct flight to Abuja tomorrow,’ and she’ll guide you through options, let you choose your seat, pay, and send your boarding pass, all in minutes.”
Beyond bookings, VIKI enables passengers to check in seamlessly and receive digital boarding passes, modify existing reservations with ease, and obtain instant answers to questions on baggage allowances, fare rules, and other travel-related inquiries, delivering a true self-service experience with no hold times, no phone calls, and no need for customer service agents.
“This launch marks a significant leap in how we connect with our passengers, delivering greater speed, flexibility, and control over their journey,” said Trevor Henry, Chief Commercial Officer of ValueJet.