NCC Unveils TELCARE in Abuja @WCRD 2023

L-R: Oladokun Oye, Vice President, Retail and Postpaid, Airtel Nigeria; Abdulrahman Ado, Executive Director, 9Mobile; Adeleke Adewolu, Executive Commissioner, Stakeholder Management, Nigerian Communications Commission (NCC); Dr. Chris Nwanoro, President, National Disability Empowerment Forum; Prof. Adeolu Akande, Chairman, Board of Commissioners, NCC; Abdulazeez Salman, Commissioner, NCC; Ugonwa Nwoye, Chief Customer Relations Officer, MTN Plc, at the commemoration of the World Consumer Rights Day 2023 by the Commission in Abuja on Wednesday (March 15, 2023).


The Nigerian Communications Commission (NCC) has unveiled its Telecom Consumer Assistance, Resolution and Enquiries (TELCARE) desk, at the arrival lounge of the Nnamdi Azikiwe Airport, Abuja.

The Executive Vice Chairman, NCC, Prof. Umar Garba Danbatta, made this disclosure during the commemoration of the 2023 World Consumer Rights Day, with the global theme: “Empowering Consumers through Clean Energy Transition” in Abuja, the Federal Capital Territory (FCT).

Danbatta explained that the TELCARE Desk in Abuja would be a pilot as there are plans to set up the desk at strategic locations nationwide.

According to him, the TELCARE Desk serves as an additional platform to receive and facilitate the resolution of consumer complaints as well as provide a platform for advocacy on any thematic consumer issues or concerns.

Speaking on the theme, EVC, who represented by NCC’s Executive Commissioner, Stakeholder Management, Barrister Adeleke Adewolu, said it was tilted towards delivering a smooth transition for consumers experiencing a high cost of living as the globe responds to the ongoing energy crisis caused by supply and climate issues.

He added that it also provides an opportunity for NCC to share with telecom consumers and other stakeholders the policies it has instituted, and other actions taken by the commission to encourage operators in the sector to transition to environmentally friendly and renewable energy sources in their operations.

He pointed out that the peculiarities of Nigeria’s electricity supply have resulted in the telecommunications sector being a contributor to carbon emissions.

Gentechnews recalled that the Commission in its consumer-centric tradition has continued to promote consumer protection and enlightenment and in 2017, declared it as ‘Year of the Telecom Consumers,’ when it honoured telecom consumers by connecting with the global theme for the commemoration of World Consumer Rights Day.


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